01Will the walkthrough make the property look bigger than it is?
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No, and not by accident either. Room proportions, ceiling height and window positions are held to what your photographs show. There is no wide-angle exaggeration pass, no straightening of a small room into a large one, and no way to ask for one. After a render, every room is shown next to the photographs it came from and you have to confirm each one before anything can be exported. If a room does not look like the room, you reject it and render that room again.
02Do you work out the floor areas and which way rooms face?
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No. Areas, aspects, floor level, lift and shared areas are all typed in by you and drawn over the video afterwards as editable text. Nothing is inferred from a photograph: we do not estimate square metres from a picture and we do not read a compass direction off the light in a window. There is no setting anywhere that turns automatic estimation on, because the feature does not exist. Those facts affect whether someone rents a home, so they stay with the person who actually knows them.
03Are my photographs used to train models?
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No. Photographs of a property, the walkthroughs made from them and anything you type into the planner are never used to train or fine-tune any model, ours or anyone else's. They are processed to produce your render and nothing else. Location data is stripped from every image on upload, because a property address is sensitive. Source files are kept for 30 days so you can re-render, and you can delete a property and everything in it at any time from the workspace.
04How accurate is the output, and who is responsible for it?
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A walkthrough is a piece of generated media, not a survey. It is not a measurement, a valuation, an inspection or a statement of a property's condition or legal status, and that sentence is composited into every export so it travels with the file. Generated output can contain errors. Whoever publishes the walkthrough is responsible for checking that it matches the property before it goes anywhere, which is why the check page exists and why it cannot be skipped.
05How do I cancel, and what happens when I do?
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Cancel in one step from Manage subscription inside the workspace. It is a button, not an email and not a phone call, and it takes effect immediately in the sense that no further payment is taken. Your plan keeps working until the end of the period you have already paid for, and after that the account drops to the free plan. Nothing you have already exported is taken away.
06Can I get a refund?
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Subscriptions are not refunded pro rata for time you decided not to use, because cancelling already stops the next charge and leaves the rest of the period available. If you were charged in error, charged twice, or charged after cancelling, write to us and we will refund it to the original payment method. Where a render fails or comes out unusable because of a fault at our end, we credit the cost back to your account so you can run it again. The full terms are in the Refund Policy.
07Can I buy extra credits when I run out?
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No. There are no credit packs and no top-ups on any plan, deliberately. Credits are issued with a plan, are only accepted here, are not money and cannot be cashed out or transferred. Whatever is unused at the end of a period stops there rather than accumulating. If a plan's allowance is not enough for how you work, the way to get more is to move up a plan, and you can move back down again afterwards.
08Is there an age limit?
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Yes. You must be at least 18 to open an account. The service is not offered to children and is not designed for them, and we do not knowingly collect data from anyone under 18. If we find that an account belongs to someone under 18 we close it and delete the data held for it.