AI Disclaimer

The Service uses machine learning models at three points: reading a photograph to suggest what kind of room it shows, turning a written description of a layout into a suggested route, and producing motion between the start and end frames you approved for each room.

Each room's clip is derived from the photographs you uploaded of that room. The Service will not produce a clip for a room that has no source photographs and no approved start frame; the check is enforced in code, not by guidance.

There is no feature anywhere in the Service that generates a room from a written description, and there is no setting that enables one.

The Service does not add or remove furniture, fittings or belongings, does not repair or clean anything, does not change room proportions or ceiling heights, does not move or invent windows, does not change the light level or the view out of a window, and does not remove damp, cracks, stains or damage.

Machine learning models are probabilistic. Output can contain visual artefacts, geometric warping, smearing at the edges of motion, inconsistent detail between frames, and other errors, including errors that look plausible.

We do not warrant that output is accurate, complete, free of error, or fit for any particular purpose. It is supplied as it is.

Before anything can be exported, the Service shows each room's rendered frames next to the photographs they came from and requires you to confirm each room individually. That check exists because it is the only reliable way to catch an error, and it cannot be skipped.

If a room does not look like the room, reject it. Rejecting a room lets you re-render that room alone without redoing the whole walk.

Output from the Service, and any text in the Service, is provided for general informational purposes and does not constitute legal, financial, investment, valuation, surveying, architectural, planning or lettings advice.

No professional relationship is created between you and us by your use of the Service.

Where a decision has legal or financial consequences, take advice from a qualified professional in your jurisdiction. Do not rely on generated media for it.

You must not use output from this Service, alone or as a material input, for any of the following:

• Housing decisions — deciding whether to grant, refuse, price or terminate a tenancy or sale, assessing an applicant, or presenting a property in a way that determines someone's access to housing
• Determining anyone's eligibility for credit, insurance, benefits or any financial product
• Employment, promotion, discipline or any other decision about a person's livelihood
• Medical, clinical, diagnostic or safety-critical purposes
• Legal proceedings, dispute evidence, insurance claims or regulatory filings presented as a record of fact
• Any decision about a person that produces legal or similarly significant effects for them

Housing is named first because it is the one this Service is closest to. A walkthrough is marketing material produced from photographs. It is not evidence about a property, and it must never be used as the basis for a decision that determines whether someone gets a home.

You must not use output to discriminate against anyone in the provision of housing. The Acceptable Use Policy sets that prohibition out in full and it is a condition of using the Service.

The models used by this Service were trained on data that is not evenly representative of every kind of building, layout, region, standard of construction or level of maintenance. Performance will not be uniform.

Output quality is typically worse in poor light, in very small or heavily cluttered spaces, on unusual geometry, on reflective and glazed surfaces, and where source photographs are blurred, noisy or taken at extreme angles.

Room-type recognition can be wrong. It is a suggestion, it is always editable, and nothing depends on it being correct — you set the route.

A model reproducing a pattern from its training data is not evidence about your property. Where output looks better, tidier or more spacious than the photographs it came from, treat that as an error and reject it.

We keep these limitations under review. If you find a systematic problem, tell us and we will look at it.

Reviewing every room against its source photographs before export, and rejecting anything that does not match.

The accuracy of every fact you type over a walkthrough, including areas, aspects, floor level and shared areas.

Complying with the rules of any platform, portal, regulator or advertising code that applies where you publish, including any requirement to disclose that media is AI-generated.

Keeping the notice composited into the export intact. Removing, cropping out or obscuring it is a breach of the Terms of Service.

Making sure you have the right to depict and advertise the property at all, which is covered in the Content Licence and the Acceptable Use Policy.

To the fullest extent permitted by law, we are not liable for any loss arising from your use of output, from any decision you or a third party makes on the basis of it, or from the publication of it.

The limitations and exclusions in the Terms of Service apply to this document in full.

Nothing here excludes liability that cannot lawfully be excluded, or affects mandatory consumer-protection rules in your country of residence.

Questions about anything on this page go to support@hmsfulhamproperty.com.